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Service & Repairs
Keeping your watch tickety-boo,
that’s what we do.

Watch Repairs & Service

With our roots in the manufacture of precious metal jewellery and diamond-cut watch bracelets, Creative Watch Company, is more than just a retail operation. We have our own workshop connected to our watch showroom in Birmingham where watch repairs and servicing are carried out.

We can replace batteries, watch parts, straps and bracelets and get to the bottom of faults that might perplex less specialist watch repair operations.

As authorised dealers for the brands we represent, we have access to watch parts and watch servicing departments for all of the watches purchased from our site or our Birmingham showroom.

So no matter how long ago you purchased your watch from us, we’ll aim to get it fixed for you and back in tip-top condition.

And even if you didn’t buy it from Creative Watch Company, we’ll still aim to service or repair your watch, confident that you’ll be delighted with the care and attention that we’ll apply to the task. For watch service, watch repairs, watch parts quotation requests, simply fill out the "Brand Maintenance Form" below, and we will progress it from there.

Postal repairs & battery replacements are unaffected by current conditions. A drop off at store & collect service also available. Call 0121 233 1801.

Click here for a free quote



  • Original brand glass fitted if available
  • Mineral, Perspex or Sapphire crystals
  • In-house unique shapes cut from blanks
  • Flat or domed replacement glass

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Watch Crystal Sapphire


  • While-you-wait new batteries
  • Highest quality Swiss Renata cells
  • State-of-the-art re-sealing, pressure testing
  • Comprehensive stock of watch case-back seals
  • Eco-drive/Solar/kinetic cells replaced

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Battery Replacement


  • Extensive stock of leather watch straps £7 - £60
  • Original branded straps available (special order)
  • Fitted while-you-wait in-store
  • Large colour choice and styles
  • Watch bracelets - steel, titanium, gold plated or expander
  • Extra links fitted or removed

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Watch Straps & Bracelets


  • Watch and dial restoration facilities
  • High-end case finishing and polishing service
  • Watch bracelet repair - brushed / polished
  • Case-back engraving removed by steel welding

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Dial Restoration


  • Watch repairs
  • Original quartz movements replaced
  • Manual wind/Automatic movements serviced and calibrated
  • Hands adjustment
  • Crown and stem work.

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Movement servicing


  • While-you-wait Ultrasonic bracelet clean from £15
  • Whole watch clean with watch strip down
  • Diamond set watch case cleaning (claw set stones only)
Ultrasonic Cleaning


  • We offer help with watch set up
  • Movement hand calibration/zeroed
  • Radio-controlled, Digital, Chronograph, Worldtime
  • Watch resetting after battery change
  • GMT Summer/Winter Hour change
  • Perpetual calendar date setting

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Watch set up & Hand Calibration